Contact Us

 

Have questions about our plans or need help enrolling?

Call 1-855-617-6761.

 

Already a BlueRx member?

In order to serve you better you can email UTIC Insurance Company at UTICInsuranceCompany@bcbsal.org. It is fast, easy and always available. We look forward to answering your questions.

BlueRx (PDP) members call 1-888-311-7508 (TTY 711), 8 a.m. to 8 p.m., seven (7) days a week. From April 1 to September 30, on weekends and holidays, you may be required to leave a message. Calls will be returned the next business day.

 

UTIC Insurance Company Mailing Address:

UTIC Insurance Company
450 Riverchase Parkway East
Birmingham, AL 35244

 

Other Helpful Information

If you have any questions while considering your Medicare choices and related issues, here are some additional sources for information:

 

BlueRx (PDP) is provided by Blue Cross and Blue Shield of Alabama and UTIC Insurance Company, independent licensees of the Blue Cross and Blue Shield Association, and has a contract with the Centers for Medicare & Medicaid Services (CMS) that is renewed annually, and availability of coverage beyond the end of the current contract year is not guaranteed. Benefits, formulary, pharmacy network, provider network, premium and/or copayments/coinsurance may change on January 1 of each year. You will receive notice when necessary.

 

Grievances

To file a grievance related to ACA Section 1557 please complete the ACA Section 1557 Discrimination Grievance Form and mail to:

UTIC Insurance Company

Compliance Office
450 Riverchase Parkway East
Birmingham, Al 35244

You may also submit feedback about your Medicare health plan or prescription drug plan directly by visiting https://www.medicare.gov/MedicareComplaintForm/home.aspxin lieu of calling 1-800-Medicare.